This Warranty Policy applies to all projects developed by EverLMS—past, present, and future—including both custom feature implementations and full-scale deployments.

1. Scope of Warranty

  • The warranty covers issues and bugs arising from EverLMS’s original development work.
  • Modifications made by the customer after delivery are excluded from warranty coverage.
  • Warranty does not cover external technical issues beyond EverLMS’s control (see Section 6: Non-Warranty Cases).

2. Warranty Period

  • The standard warranty period is 1 year from the release or go-live date.
  • Custom warranty terms may apply depending on the service package purchased or specific agreement signed prior to the project.
  • In certain cases, EverLMS may still support bug fixes beyond the official warranty period, at our discretion.

3. Definition of Warranty

The warranty means free support for fixing issues that:

  • Are directly related to the agreed-upon features in the signed agreement;
  • Are caused by bugs, coding errors, or flawed logic originating from our development;
  • Occur within the warranty period under normal use.

Think of the warranty as “free maintenance” for problems caused by EverLMS.

4. How to Request Warranty Support

If an issue arises during the warranty period:

  1. Please contact the EverLMS team via email at [email protected] or use the Contact Us form on our website.
  2. Include as much detail as possible, such as:
    • Description of the issue;
    • Error messages or logs;
    • Date/time of the issue;
    • Screenshots or video clips (if available).

We will assess whether the issue is within the scope of warranty and respond accordingly.

5. Covered Warranty Cases

The warranty includes (but is not limited to):

  • Bugs or malfunctions caused by design or development work performed by EverLMS;
  • Functional issues related to agreed features that were delivered by EverLMS;
  • Minor tweaks or usability fixes within the warranty period that are estimated to take minimal development time.

6. Non-Warranty Cases

The following are not covered under the warranty:

a. External technical issues, including:

  • Bugs caused by third-party modules, plugins, or APIs integrated or modified by the customer;
  • CMS core or platform issues resulting from system updates or configuration changes made independently by the customer;
  • Incompatibilities from server or PHP version upgrades not managed by EverLMS.

b. Infrastructure-related failures:

  • Hardware breakdowns (e.g., hard drives, SSDs);
  • Server issues or hosting provider downtime;
  • Data loss due to customer-side misconfiguration.

c. Unauthorized modifications:

  • Any manual changes, additions, or removals of functions/features made by the customer or third-party vendors without EverLMS approval.

In all such cases, EverLMS may still provide support or fixes, but they will be treated as billable services outside the warranty.

7. Final Note

We take pride in delivering stable, well-tested systems. If any issue arises within our responsibility, we will fix it—quickly and free of charge. Our goal is long-term satisfaction, not just project delivery.